Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please check Knowledge Base

prior to entering support tickets!

ATTENTION (following quote from the ARRL regarding LOTW):
"Mar 19, 2015: Planned LoTW Outage -- The ARRL Logbook of The World (LoTW) service will be down from March 23 at 2300 UTC until March 24 at 0200 UTC. Also offline during that period will be the Online DXCC Application, the Centennial QSO Party Awards page, and the ARRL E-Store. E-mail to @arrl.org addresses at League Headquarters will be queued for later delivery. The remainder of the ARRL website will not be affected. We apologize for any inconvenience."

IMPORTANT:  Please note our support hours.  Our support technicians are available to respond during these hours.

Monday - Thursday from 10 am to 9 pm EST
Friday - from 10 am to 7 pm EST

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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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